How ordering works

Punch-out is the link between Coupa and this store. When you open ProSwag from inside Coupa, it signs you in automatically and brings your buyer details and site across with you — so you never create a separate account or password here. When you submit your cart, it hands the order straight back to Coupa.

No. There's no payment step in ProSwag. Submitting your cart creates a purchase order in Coupa, and your order is paid for through your organisation's normal procurement process — the same way any other Coupa order is.

The base price of each product covers the item plus its standard prints. Extra print positions are added on top, priced by print size. Prices drop as your quantity increases (bulk pricing), and minimum order quantities apply depending on the product.

Yes. Most products let you add custom text to extra print positions, and the live preview updates as you type so you can see it before you order. Your site logo is applied automatically based on the fulfilment centre you picked.

Once you submit, the order lives in Coupa. Make any changes — including cancelling — through Coupa's normal approval workflow before the PO is approved. If a PO has already reached us, email us and we'll help where we can.

Because every item is made to order, turnaround starts once your approved PO reaches us. Most lines are produced and shipped within roughly 5–10 business days, plus freight time to your FC. Larger or specialty orders can take longer.

Your order's progress is tracked in Coupa alongside the purchase order. If you need an update on production or delivery, contact us using the details below.